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Helzberg Diamonds specializes in creating exquisite engagement rings and personalized jewelry, offering an impressive selection that meets high quality standards. Located in Ingram Park Mall, at 6301 NW Loop 410, Space G8, San Antonio, TX 78238, the store provides a welcoming atmosphere for customers seeking to commemorate special moments. The knowledgeable staff, including team members like Dee, Kim, and Elias, are committed to delivering exceptional service, making the selection process for engagement rings easy and enjoyable.
In addition to engagement rings, Helzberg Diamonds offers services such as jewelry repairs and appraisals, ensuring customers can maintain their treasures. With a strong emphasis on customer experience, the store's team is ready to assist in creating the perfect piece for any occasion.
Operating hours are as follows:
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 8:00 PM
Overall Sentiment from Online Customer Reviews:
The overall sentiment from customer reviews shows a mixed response. Positive sentiments are at 55%, neutral at 25%, and negative at 20%. Many customers praise the attentive service from staff members, while others express dissatisfaction with specific interactions that detract from the overall experience.
Best Review:
One reviewer highlighted the excellent service and patience of staff, noting a pleasant experience while selecting an engagement ring.
Worst Review:
Another customer recounted a disappointing experience with rude staff, expressing frustration over feeling disrespected and ignored during their visit.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Staff members mentioned include Dee, Kim, and Elias.
Positivity Score: 67.5%
Total Customer Feedback Reviewed: 273
Store Phone Number: 2106829201
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