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Diamond & Jewelry Gallery, located at 11745 I H 10 W, Ste 130, San Antonio, TX 78230, operates in Bexar County and specializes in creating beautiful engagement rings. This jeweler is highly regarded for its extensive selection of pre-owned Rolex watches, custom jewelry, and exceptional repair services. The staff, including manager Rene Hirsch, is noted for their professionalism and willingness to help customers find the perfect piece. The store is praised for its welcoming atmosphere and knowledgeable team, ensuring a pleasant experience when crafting engagement rings tailored to individual tastes.
However, it's important to note that some reviews express concerns about service quality and communication, particularly regarding the timeliness of ring resizing and watch repairs.
Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%
The total number of reviews reviewed was 64.
Highlight Reviews:
Best Review: A customer praised the exceptional service and quality while expressing satisfaction with the purchase of a pre-owned Rolex, highlighting their positive experience with the knowledgeable staff.
Worst Review: Another customer reported disappointment due to perceived poor communication and delays in the resizing of an engagement ring, criticizing the lack of follow-up.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Opening Hours:
- Monday: 10:30 AM - 6:00 PM
- Tuesday: 10:30 AM - 6:00 PM
- Wednesday: 10:30 AM - 6:00 PM
- Thursday: 10:30 AM - 6:00 PM
- Friday: 10:30 AM - 6:00 PM
- Saturday: 10:30 AM - 5:00 PM
- Sunday: Closed
Staff Members:
- Rene Hirsch
Positivity Score: 75%
Total Customer Feedback Reviewed: 64
Store Phone Number: 2106944650
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