Diamonds Direct San Antonio San Antonio TX

Diamonds Direct is a highly regarded jewelry store located at 15900 La Cantera Parkway, Bldg 18, San Antonio, TX 78256, operating in Bexar County. The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and is closed on Sundays.

With a solid reputation built on exceptional customer service, Diamonds Direct specializes in creating stunning engagement rings tailored to individual preferences. The knowledgeable staff, including diamond experts like Sid Suresh and Hilda Mendoza, provide personalized guidance throughout the ring selection process, ensuring that clients understand the intricacies of diamond quality, cuts, and settings. This store stands out not only for its beautiful selection and competitive pricing but also for its friendly atmosphere, where customers feel comfortable exploring options without pressure.

In total, 1320 reviews were analyzed for this summary.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Positive reviews highlight the welcoming staff, especially the attention and education provided by Sid Suresh and others, making the often overwhelming process of ring shopping enjoyable. Customers appreciate the vast selection, the ability to customize rings, and the seamless service offered.

In contrast, negative reviews mentioned a few instances of inconsistent service, particularly concerning order misunderstandings and customer care in specific situations.

Best Review:
Lara praised the diamonds direct team, particularly Yaniv and Laura, for their kindness and exceptional customer service, noting that their experience was wonderful and they plan on returning for wedding bands.

Worst Review:
Alanee expressed disappointment with a particular store manager's conduct when canceling an order, feeling belittled and judged for appearance, leading to a negative impression of the store overall.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Opening Hours**
Monday - Friday: 10:00 AM - 7:00 PM
Saturday: 10:00 AM - 6:00 PM
Sunday: Closed

**Staff Members**
Sid Suresh
Hilda Mendoza
Yaniv Azulay
Jim Litz
Allison Ramos
Tad Garcia
Laura Powers
Rick Souddress
Dominica Herrera