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Zales Jewelers, located at 15900 La Cantera Pkwy, Ste. B-6, San Antonio, TX 78256, offers a wide range of jewelry services with a particular emphasis on engagement ring creation. Customers can easily reach them at (210) 558-3224. The store provides an array of services including custom jewelry design, jewelry repair, cleaning, and inspection. Zales has been known as America’s diamond store since 1924, catering to various jewelry needs for over 90 years.
The store operates in Bexar County and is noted for having a knowledgeable staff that assists customers in selecting the perfect ring for their special occasions.
Operating Hours:
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 11:00 AM - 7:00 PM
- Saturday: 11:00 AM - 7:00 PM
- Sunday: 12:00 PM - 6:00 PM
Overall Sentiment from Online Customer Reviews:
The sentiment from customer reviews reflects a mixed experience. Approximately 48% of reviews are positive, 22% are neutral, and 30% are negative, indicating that while many customers appreciate the service and ring selection, there are recurring concerns regarding customer service.
Best Review: A customer praised the exceptional service provided by Ernesto, highlighting how helpful and patient he was while assisting with the selection of engagement rings.
Worst Review: Another review expressed frustration with the lackluster staff engagement, where a customer felt ignored during their visit while looking for a tennis bracelet and ultimately chose to spend their budget elsewhere.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 59%
Total Customer Feedback Reviewed: 178
Store Phone Number: (210) 558-3224
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