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Batky Jewelers, located at 5600 W Lovers Ln, Suite #120, Dallas, TX 75209, is a well-respected establishment in Dallas County renowned for custom engagement ring creation and exceptional customer service. With over 20 reviews, the jeweler specializes in bespoke jewelry, delivering both unique and timeless designs crafted on-site using the highest quality materials. The owner, Richard Batky, is noted for his artistic craftsmanship and extensive background in jewelry design, having worked with high-profile clients and stores like Tiffany's and Neiman Marcus.
The review sentiment is quite mixed, with approximately 65% positive, 20% neutral, and 15% negative responses.
Positive reviews highlight the exceptional creativity and craftsmanship of custom designs, with many customers emphasizing the friendly and attentive service provided. Customers have expressed satisfaction with their engagement and wedding rings, appreciating the personalized attention Richard offers in translating their visions into beautiful creations.
Negative reviews indicate concerns with customer service, particularly regarding interactions that some described as unprofessional or condescending. A few customers felt undervalued during their visits, leading them to consider other jewelers.
**Customer Reviews Sentiment:**
- Positive: 65%
- Neutral: 20%
- Negative: 15%
**Best Review:**
A customer named Taryn commended Mr. Batky for his friendliness and exceptional service, stating that he went above and beyond in creating both her engagement ring and her husband's wedding band.
**Worst Review:**
Stephanie expressed dissatisfaction with her experience, finding the service rude and insulting, leading her to recommend that others seek alternatives.
**Opening Hours:**
| Day | Hours |
|-----------|------------------|
| Monday | Closed |
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | 10:00 AM - 6:00 PM |
| Thursday | 10:00 AM - 6:00 PM |
| Friday | 10:00 AM - 6:00 PM |
| Saturday | 10:00 AM - 6:00 PM |
| Sunday | Closed |
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 75%
Total Customer Feedback Reviewed: 33
Store Phone Number: 2143576667
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