Keter Diamonds, Dallas, TX
Keter Diamonds offers a remarkable service for those looking to create custom engagement rings and buy or sell diamonds in Dallas County. Located at 4201 Spring Valley Rd, Dallas, TX 75244, this jeweler is renowned for its extensive diamond selection backed by over 35 years of experience in the trade. Customers appreciate the knowledgeable staff, including owner Ramy Robinov, who provide personalized attention and education throughout the ring creation process.
The shop boasts a comprehensive inventory and is known for offering competitive prices, often higher than those found at retail jewelers. Keter Diamonds focuses on transparency, allowing clients to see weight and measurements firsthand. Many reviews highlight the warm, welcoming atmosphere, with clients noting that the team makes the selling and purchasing process both comfortable and straightforward.
However, some reviews indicate areas for improvement in customer service, particularly concerning response times and attentiveness during peak hours. Despite a handful of negative experiences, the overall consensus leans towards satisfaction with the quality and value of service provided.
Overall Sentiment from Online Customer Reviews:
Positive: 58%
Neutral: 21%
Negative: 21%
**Opening Hours:**
- Monday: 12:00 PM - 5:00 PM
- Tuesday: 12:00 PM - 5:00 PM
- Wednesday: 12:00 PM - 5:00 PM
- Thursday: 12:00 PM - 5:00 PM
- Friday: Closed
- Saturday: Closed
- Sunday: Closed
**Staff Members:**
- Ramy Robinov
Best Review: A customer praised Keter Diamonds for their exceptional service during the sale of their engagement ring. They emphasized the fair pricing and helpful staff, making the experience both pleasant and rewarding.
Worst Review: A reviewer expressed frustration with their experience, noting rude service and lengthy wait times while staff appeared disengaged and preoccupied with other activities. This customer felt disrespected and chose to leave rather than continue waiting.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
