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Southwest Jewel, located at 5706 E Mockingbird Ln Suite 115, Dallas, TX 75206, is a specialized jewelry store with over 40 years of experience in the luxury watch market, focusing particularly on Swiss brands like Rolex. They offer services in buying, selling, and consigning luxury watches, including engagement rings. The store operates in Dallas County and is known for its commitment to quality and customer satisfaction.
The business prides itself on providing a personal touch, serving clients by appointment only, to ensure private transactions. Notably, the store cleans, services, and meticulously inspects each timepiece to guarantee its authenticity and quality.
Customers have shared mixed feelings about their experiences with Southwest Jewel. On one hand, some reviews highlight the professionalism of the staff and the store's extensive knowledge of luxury watches. However, negative feedback includes concerns about low offers when selling watches and communication issues, such as unreturned calls.
Overall Sentiment from Online Customer Reviews:
Positive: 50%
Neutral: 25%
Negative: 25%
**Opening Hours**:
Monday: 10:00 AM - 7:00 PM
Tuesday: 10:00 AM - 7:00 PM
Wednesday: 10:00 AM - 7:00 PM
Thursday: 10:00 AM - 7:00 PM
Friday: 10:00 AM - 7:00 PM
Saturday: Closed
Sunday: Closed
**Staff Members**:
No specific staff members are mentioned.
Best Review:
Cassy mentioned that while the store had issues returning her calls, she acknowledged the products offered were interesting and appreciated the unique selection.
Worst Review:
Ira expressed dissatisfaction due to receiving a low offer for his Rolex and advised potential sellers to explore other options, emphasizing a need for better communication.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 62.5%
Total Customer Feedback Reviewed: 4
Store Phone Number: 2145228300
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