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Utay Jewelry Center, located at 6001 Berkshire Ln, Dallas, TX 75225, has established itself as a respected jeweler specializing in engagement ring creation and a variety of jewelry services. With nearly 100 years of experience, this family-run business is recognized for its commitment to quality and customer satisfaction. The store offers custom designs for engagement rings, alongside services such as jewelry repair and watch services.
Customers have noted the establishment's friendly staff, particularly praising Eddie Utay for his professionalism and knowledge in the jewelry trade. While many have expressed satisfaction with their ring designs and repairs, a portion of reviews reveal mixed experiences regarding service timelines and communication. The atmosphere generally reflects a dedicated team working towards customer engagement.
Overall sentiment from online customer reviews:
- Positive: 67%
- Neutral: 17%
- Negative: 16%
Highlight Reviews:
Best Review: A customer noted the exceptional service received when customizing an engagement ring, appreciating the attention to detail and the helpful staff, particularly recognizing Eddie's expertise and kindness.
Worst Review: Another customer expressed frustration with delays in processing their watch repair, mentioning poor communication from the staff, resulting in a wait far longer than expected without satisfactory updates.
Operating Hours:
- Tuesday: 10:00 AM - 5:30 PM
- Wednesday: 10:00 AM - 5:30 PM
- Thursday: 10:00 AM - 5:30 PM
- Friday: 10:00 AM - 5:30 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed
- Monday: Closed
Staff Members:
- Eddie Utay
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 75.5%
Total Customer Feedback Reviewed: 21
Store Phone Number: 2143636591
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