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Kelly Mitchell Fine Jewelry is located at 4256 Oak Lawn Ave, Dallas, TX 75219, operating in Dallas County. Known for its remarkable engagement ring creation services, this jewelry store specializes in fine jewelry, high-end watches, and custom pieces made to clients’ specifications. Kelly Mitchell, the owner, along with her experienced team, including master jeweler Jorge Ramirez, ensures a high standard of craftsmanship and personalized service.
The store has garnered attention for its welcoming atmosphere, although customer experiences have been mixed. Positive reviews highlight the exceptional customer service, with many praising the attentive and knowledgeable staff who help clients through the engagement ring selection process. Customers appreciate the unique selection and the ability to create custom designs tailored to specific needs.
Conversely, some feedback points to instances where clients felt unwelcome, with negative experiences related to staff attitudes that may detract from the overall customer experience.
Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%
Highlighting a blend of experiences, the reviews offer a balanced insight into the store.
Best Review:
A customer noted that the staff's outstanding service and knowledgeable assistance during the selection of an engagement ring were unmatched, with the jeweler providing a stunning piece that exceeded expectations.
Worst Review:
Another customer expressed dissatisfaction, feeling marginalized and unwelcome during their visit, which left a negative impression despite their interest in discussing a potential engagement ring.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
**Opening Hours:**
Monday: 11:00 AM - 5:00 PM
Tuesday: 11:00 AM - 5:00 PM
Wednesday: 11:00 AM - 5:00 PM
Thursday: 11:00 AM - 5:00 PM
Friday: 11:00 AM - 5:00 PM
Saturday: 11:00 AM - 5:00 PM
Sunday: Closed
Staff Members:
Kelly Mitchell
Jorge Ramirez
Denise Priewe
Susan Tacito
Steve Dawkins
Martha Fordyce
Edel Heatley
Positivity Score: 75%
Total Customer Feedback Reviewed: 14
Store Phone Number: 2147365155
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