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Castle Gap Jewelry, located at 5959 Royal Lane Suite 634-201, Dallas, TX 75230, is a family-owned jeweler with a long-standing reputation for specializing in authentic Native American and sterling silver jewelry. This establishment has been part of the Dallas jewelry scene since 1973, and it takes pride in creating custom engagement rings tailored to each customer’s unique preferences. The knowledgeable staff, which includes long-time employees and family members, is committed to providing exceptional service and personalized attention to detail throughout the engagement ring creation process.
With a focus on authenticity and quality, Castle Gap Jewelry has cultivated a loyal customer base that appreciates its wide selection of handcrafted pieces, including engagement rings. Many reviewers highlight the extensive variety of options and the staff's expertise in helping customers find the perfect item for their special occasion.
On platforms like Yelp, Google, and Facebook, Castle Gap Jewelry has received a total of 32 customer reviews.
Overall Sentiment from Online Customer Reviews:
The sentiment from reviews is predominantly positive, with approximately 85% of customers expressing satisfaction with their experiences. About 10% of reviews reflect neutral feelings, while 5% convey dissatisfaction.
**Opening Hours:**
- Monday: 10:00 AM - 5:30 PM
- Tuesday: 10:00 AM - 5:30 PM
- Wednesday: 10:00 AM - 5:30 PM
- Thursday: 10:00 AM - 5:30 PM
- Friday: 10:00 AM - 5:30 PM
- Saturday: 10:00 AM - 5:30 PM
- Sunday: Closed
Staff members mentioned include Beverly Bennett and Laura Thompsen.
Best Review:
A customer named Kim praised Castle Gap for its excellent selection of silver and Native American jewelry, highlighting the friendly atmosphere and personal attention offered by the staff.
Worst Review:
One reviewer, Stan, expressed disappointment regarding the return policy for an item that was misrepresented, feeling that the staff was uncooperative and rude during the interaction.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 32
Store Phone Number: 2143611677
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