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Diamond Q Jewelers, located at 4515 Village Fair Dr, Dallas, TX 75224, operates in Dallas County and specializes in the creation of custom engagement rings. Customers have lauded the jeweler for their attentive service and extensive selection of high-quality diamonds. Known for their expertise in diamond education, the staff provides supportive guidance throughout the engagement ring purchasing process, ensuring clients are comfortable and informed.
The jeweler is praised for their welcoming atmosphere and professional service, with particular emphasis on the knowledge and helpfulness of the staff, such as Barry and Annie. Positive feedback highlights the satisfaction of customers with both the final product and the overall experience, including competitive pricing and a commitment to quality craftsmanship.
Negative reviews, however, reflect instances of poor communication, with some customers expressing frustration regarding responsiveness after reaching out for inquiries.
Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%
**Highlight Reviews:**
Best Review: Matthew mentioned that his experience at Diamond Q Jewelers was outstanding, particularly noting the quality of the gold work on his custom project and the helpfulness of the staff during follow-up visits for adjustments.
Worst Review: Ashley shared dissatisfaction over the appraisal value offered for her jewelry, which she believed was significantly lower than expected, leading to frustration.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Operating Hours:**
| Day | Hours |
|-----------|----------------------|
| Monday | 9:30 AM - 5:30 PM |
| Tuesday | 9:30 AM - 5:30 PM |
| Wednesday | 9:30 AM - 5:30 PM |
| Thursday | 9:30 AM - 5:30 PM |
| Friday | 9:30 AM - 5:00 PM |
| Saturday | Closed |
| Sunday | Closed |
**Staff Members:**
Barry, Annie
Positivity Score: 90%
Total Customer Feedback Reviewed: 304
Store Phone Number: 9724060909
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