Zales Jewelers, located at 13350 Dallas Parkway, Suite 2395, Dallas, TX 75240, serves the DFW region with a reputation as a prominent jewelry store. Their phone number is (972) 503-0229. Known for their extensive selection of engagement rings and exceptional service, Zales offers a variety of services including custom jewelry creation, jewelry and watch repairs, as well as cleaning and inspection. The team is dedicated to providing customers with personalized guidance in selecting the perfect engagement ring, ensuring a memorable experience.
Hours of operation are as follows:
| Day | Hours |
|-----------|-----------------------|
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
Overall Sentiment from Online Customer Reviews:
Customers have expressed mixed sentiments about their experiences with Zales Jewelers. Approximately 55% of reviews reflect positive sentiments, with many praising the attentive service and knowledgeable staff. Around 25% of reviews are neutral, often mentioning standard experiences without strong opinions. The remaining 20% are negative, highlighting issues such as poor customer service and dissatisfaction with specific transactions.
Highlight Reviews:
Best Review: A customer named Frank praised the exceptional service provided by Tina, mentioning how she assisted him in finding the ring of his dreams while demonstrating excellent customer service skills.
Worst Review: On the other hand, a review from Saleema expressed disappointment with the service at Zales, indicating that the staff imposed unnecessary restrictions while shopping for engagement rings, making the experience frustrating.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 67.5%
Total Customer Feedback Reviewed: 157
