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Southwest Diamond Cutters, located at 13721 Omega Rd, Dallas, TX 75244, operates in the diamond industry focusing on engagement ring creation and various diamond services. With a dedicated team led by knowledgeable staff members, they specialize in diamond cutting, repair, and custom jewelry design. Southwest Diamond Cutters also offers comprehensive services, including recutting, clarity enhancement, and diamond buying, ensuring that clients receive personalized attention to maximize the value of their diamond investments.
Operating hours are as follows:
- Monday: 9:00 AM - 6:00 PM
- Tuesday: 9:00 AM - 6:00 PM
- Wednesday: 9:00 AM - 6:00 PM
- Thursday: 9:00 AM - 6:00 PM
- Friday: 9:00 AM - 6:00 PM
- Saturday: Closed
- Sunday: Closed
From the 19 reviews analyzed, the overall sentiment from online customer reviews is as follows:
- Positive: 72%
- Neutral: 16%
- Negative: 12%
Positive reviews highlight the exceptional service provided by the staff, noting their expertise in crafting custom engagement rings and their attentive customer care. Customers have expressed satisfaction with the design process and the quality of the finished products.
However, some negative feedback points to issues with customer service responsiveness, including delays in communication. One reviewer mentioned difficulty in getting follow-up responses despite initial promises.
Best Review: Jayson Sipe commended the team at Southwest Diamond Cutters for their kindness and helpfulness during the creation of his custom ring, particularly noting how one staff member spent considerable time to ensure his vision was realized.
Worst Review: Austin Young expressed frustration over poor communication, stating that despite inquiries about a custom piece, he received no follow-up responses, leading to disappointment with the overall experience.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 80%
Total Customer Feedback Reviewed: 19
Store Phone Number: 9723871078
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