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Hoang Chau Jewelry & Gifts, located at 9788 Walnut St Ste 162, Dallas, TX 75243, offers a range of jewelry services with a strong focus on engagement ring creation. The phone number to reach them is (972) 437-0181. Operating hours are as follows:
| Day | Hours |
|-----------|----------------|
| Thursday | 10 AM – 5 PM |
| Friday | 10 AM – 5 PM |
| Saturday | 11:30 AM – 5 PM|
| Sunday | 11:30 AM – 5 PM|
| Monday | 11 AM – 4 PM |
| Tuesday | 10 AM – 5 PM |
| Wednesday | 10 AM – 5 PM |
The jeweler specializes in creating unique and personalized engagement rings, providing a vast selection of gold and diamond jewelry. While some customers appreciate the pricing and quality of the pieces, highlighting their extensive collection of yellow gold and diamonds, there have been recurring reports of poor customer service, with negative sentiments surrounding responsiveness and treatment of customers.
Overall Sentiment from Online Customer Reviews:
Positive: 35%
Neutral: 5%
Negative: 60%
Review coverage indicates a total of 17 reviews. The mixed feedback hints at a divide in customer experiences, with specific complaints pointing toward a lack of professionalism and perceived discrimination, yet some customers express satisfaction with the jewelry quality.
Best Review: A customer named Alisa noted that she has been bringing her mother to Hoang Chau for years, praising their impressive selection of yellow gold jewelry and the quality of their diamonds compared to American jewelers.
Worst Review: Kyaw described a distressing experience with rude treatment during a visit, feeling disrespected and embarrassed by the interactions, which he found noticeably different based on apparent customer backgrounds.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 37.5%
Total Customer Feedback Reviewed: 17
Store Phone Number: 9724370181
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