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Casa Jewelers, located at 2363 Gus Thomasson Rd in Dallas, TX, has been a part of the community for over 50 years, offering a range of services focused on custom jewelry design, diamond sales, and jewelry repairs. Known for its personal touch, the store provides an intimate atmosphere where customers can create their ideal engagement rings with guidance from knowledgeable staff.
The feedback from customers reflects a mix of enthusiasm and caution. Many have praised the welcoming environment and the attentive service from the staff, noting how they feel valued during the ring creation process. However, it's essential to be aware that some reviews indicate issues with product quality and service consistency, suggesting potential areas for improvement.
Customer Sentiment: Approximately 60% of customers express high levels of satisfaction, while 25% voice neutral feelings, and about 15% have encountered challenges.
Opening Hours:
Monday to Friday: 10:00 AM – 5:00 PM
Saturday: 10:00 AM – 3:00 PM
Sunday: Closed
Best Review: Randy commended the outstanding customer service and quality work, emphasizing how happy he was with both his purchase and the friendly staff.
Worst Review: Rick recounted a disappointing experience where a repair was mishandled, leaving him dissatisfied with the service and the final result.
This overview is based on customer feedback gathered from Yelp, Google, and Facebook.
Positivity Score: 72.5%
Total Customer Feedback Reviewed: 14
Store Phone Number: 2143275008
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