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Dallas Watch & Diamonds is a highly regarded jewelry store specializing in the buying and selling of luxury timepieces, particularly pre-owned Rolex watches, and offers custom engagement ring services. Located at 17604 North Dallas Parkway, Suite A1, Dallas, TX 75287, this boutique has developed a reputation for exceptional customer service and a knowledgeable staff, managed by industry expert Shane Ropp.
In the Dallas-Fort Worth area of Collin County, customers have praised the extensive selection available, particularly for engagement rings and other fine jewelry. The store operates with a commitment to quality, providing appraisal services and custom jewelry design, along with expertise in precious metals and rare coins.
Despite some standout positive feedback, a few negative reviews highlight instances of miscommunication and unsatisfactory customer interactions. However, many also laud the professionalism and friendliness of the staff and the quality of their products, indicating a well-rounded experience overall.
**Overall Sentiment from Online Customer Reviews:**
- Positive: 70%
- Neutral: 10%
- Negative: 20%
**Best Review:** Todd commended the store for its excellent service and friendly staff, noting the impressive selection of luxury watches.
**Worst Review:** A negative reviewer expressed dissatisfaction with the perceived lack of professionalism from the owner, citing a past encounter where he felt treated rudely.
**Opening Hours:**
| Day | Hours |
|-----------|---------------|
| Monday | 12:00 PM - 5:00 PM |
| Tuesday | 12:00 PM - 5:00 PM |
| Wednesday | 12:00 PM - 5:00 PM |
| Thursday | 12:00 PM - 5:00 PM |
| Friday | 12:00 PM - 5:00 PM |
| Saturday | 12:00 PM - 5:00 PM |
| Sunday | Closed |
**Staff Members:**
- Shane Ropp (Owner)
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*
Positivity Score: 75%
Total Customer Feedback Reviewed: 80
Store Phone Number: 9725906946
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