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Bock Jewelry Co, located at 6019 Berkshire Ln, Dallas, TX 75225, is a distinguished jeweler known for its exceptional engagement ring creation and service. With a commitment to quality and craftsmanship, the team works closely with clients to design unique, custom rings tailored to their preferences. The staff is noted for their extensive knowledge and willingness to assist. Positive sentiments in reviews highlight the friendly atmosphere and personalized service provided by employees such as Dennis and Rick, who are acknowledged for their unique expertise and helpfulness. Customers appreciate the substantial variety of options and the ability to create custom pieces, ensuring a memorable experience.
However, some reviews express dissatisfaction with customer service experiences, citing instances of inconsiderate staff behavior that affected their visits negatively. This has led to a balanced perspective on the overall service quality.
Overall Sentiment from Online Customer Reviews:
- Positive: 65%
- Neutral: 20%
- Negative: 15%
Best Review:
Lesha commended the store for its extensive selection and knowledgeable staff, expressing appreciation for the custom options available and the long-lasting relationships formed over years of patronage.
Worst Review:
Judith criticized the service she received as rude and condescending, which ultimately deterred her from returning to the store, reflecting a negative impression of the customer interaction.
Operating Hours:
| Day | Hours |
|-----------|----------------|
| Monday | 9 AM - 6 PM |
| Tuesday | 9 AM - 6 PM |
| Wednesday | 9 AM - 6 PM |
| Thursday | 9 AM - 6 PM |
| Friday | 9 AM - 6 PM |
| Saturday | 9 AM - 6 PM |
| Sunday | Closed |
Staff members mentioned include Dennis and Rick.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 76%
Total Customer Feedback Reviewed: 39
Store Phone Number: 2146929000
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