Village Jewelers Gold and Diamond Exchange Dallas TX

Village Jewelers, located at 6959 Lebanon Rd Unit 102, Frisco, TX 75034, is a well-regarded jeweler specializing in the creation of custom engagement rings. Operating in Collin County, the store has been serving the community with dedication for over 40 years, offering a wide selection of fine jewelry, appraisals, repairs, and unique custom designs. The experienced owner, Brett Samuels, is known for his commitment to customer satisfaction and exceptional service.

The store maintains a welcoming atmosphere, where customers feel valued and receive personalized attention in their jewelry selection process. Many positive reviews highlight the staff's expertise and helpfulness, particularly in working within customers' budgets while providing high-quality products. Customers have praised the creativity and craftsmanship in custom jewelry design, noting that they often leave with pieces that exceed their expectations.

However, some reviews indicate areas for improvement, particularly regarding customer service during busy periods. Some customers have reported feeling ignored or undervalued, which detracts from the overall experience.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

**Highlight Reviews:**
Best Review: A customer named Jeanine shared her family's long-standing positive experiences with Village Jewelers, praising Brett for his dedication to delivering stunning engagement rings and his genuine care for customers’ needs.

Worst Review: A reviewer named Summer expressed frustration over her experience with a ring resizing. She felt that the staff was unhelpful, describing a lack of proper communication and service, which left her dissatisfied with the outcome.

Operating Hours:
- Monday: 10:00 AM - 5:00 PM
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed

Staff Members:
- Brett Samuels

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.