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Sergio's Jewelry, located at 9440 Garland Rd. #170, Dallas, TX 75218, offers exceptional services particularly in engagement ring creation and custom jewelry design. Known for its family-oriented atmosphere, the store features a team that prides itself on craftsmanship and personalized service. The staff, including owners Sergio and Jeannie, are highly regarded for their expertise in designing unique engagement rings tailored to individual preferences. Customers appreciate the extensive selection of vintage pieces and the full range of services, including jewelry repairs and appraisals. Operating hours are as follows:
| Day | Hours |
|-----------|----------------|
| Tuesday | 10 AM - 6 PM |
| Wednesday | 10 AM - 6 PM |
| Thursday | 10 AM - 6 PM |
| Friday | 10 AM - 6 PM |
| Saturday | 10 AM - 4 PM |
| Sunday | Closed |
| Monday | Closed |
The store has accumulated a total of 168 reviews, revealing a mix of sentiments from customers.
Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%
Customers frequently highlight the quality of workmanship and the welcoming environment. Reviews express satisfaction with the speed and effectiveness of the services offered, particularly in repairs and custom designs. However, some clients have noted issues with certain staff interactions and perceived service inconsistencies.
Best Review:
A customer appreciated the long-standing trust in Sergio's Jewelry, emphasizing their ability to provide quality engagement rings tailored to personal tastes while maintaining a friendly and knowledgeable staff.
Worst Review:
One individual reported a negative experience related to a misunderstanding over a jewelry repair, feeling that the response from staff did not meet their expectations for customer service.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 168
Store Phone Number: 2143202007
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