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Swiss Watch & Diamond Exchange, located at 5220 Spring Valley Rd, Suite 620, Dallas, TX 75254, is a well-regarded jeweler specializing in the creation of exquisite engagement rings. With a long history since 1971, the store is family-owned and prides itself on providing expert service and high-quality craftsmanship in both watch repairs and jewelry creations. Customers have noted the professionalism and friendliness of the staff, including owner Joseph Harrell, who is praised for his knowledge and dedication to client satisfaction.
The shop offers a range of services, including diamond and gemstone procurement, custom jewelry design, watch repair, and appraisal services. It operates primarily in Dallas County and has accumulated numerous favorable reviews from customers.
Operating hours are as follows:
| Day | Hours |
|-----------|-------------------|
| Monday | 10:00 AM - 6:00 PM|
| Tuesday | 10:00 AM - 6:00 PM|
| Wednesday | 10:00 AM - 6:00 PM|
| Thursday | 10:00 AM - 6:00 PM|
| Friday | 10:00 AM - 6:00 PM|
| Saturday | Closed |
| Sunday | Closed |
Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%
Highlighting both sides, testimonials reveal a remarkable level of expertise and care, with many expressing satisfaction with the engagement ring design process. Some customers, however, have reported occasional dissatisfaction regarding pricing transparency and wait times.
Best Review: A customer commended Joseph and his team for their exceptional service, highlighting how they turned a vintage watch into a beautiful timepiece, accurately reflecting high craftsmanship and dedication.
Worst Review: One individual expressed frustration over a repair process that took longer than expected and claimed the watch was not pressure tested after service, leading to concerns about its reliability.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Staff members mentioned: Joseph Harrell.
Positivity Score: 90%
Total Customer Feedback Reviewed: 94
Store Phone Number: 2143614367
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