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Shapiro Diamonds, located in Dallas County at 5420 Lyndon B Johnson Fwy, Suite 180, Dallas, TX 75240, is renowned for its custom engagement ring creation and exceptional customer service. With over 164 reviews compiled, this jeweler has cultivated a reputation for high-quality craftsmanship and a personalized approach. Owners Lance and Kendra Shapiro lead a dedicated team that specializes in guiding customers through every step of the custom jewelry design process, ensuring each piece reflects the client's unique story and style.
Positive reviews highlight the professionalism and attentiveness of the staff, with many customers praising the seamless experience they encountered while selecting and designing their engagement rings. Customers commend the high-quality materials and beautiful designs, often noting that the final products exceeded their expectations. Detailed attention to customer needs and a strong emphasis on budget-friendly options further enhance their appeal to couples seeking personalized services.
However, some negative feedback was noted, primarily regarding communication issues and longer-than-expected wait times during the custom design process. Instances of perceived neglect in addressing customer inquiries were mentioned, which some clients found disappointing, particularly when dealing with intricate engagement ring details.
Overall Sentiment from Online Customer Reviews:
Positive sentiment: 83%
Neutral sentiment: 10%
Negative sentiment: 7%
Best Review:
A customer shared that Lance and Kendra provided a welcoming atmosphere and personalized service while creating a stunning engagement ring that met her partner's expectations and budget, leading to immense satisfaction with the final product.
Worst Review:
A reviewer expressed disappointment with communication from the staff, noting that despite being promised updates and timelines, the responses were delayed and unreliable, ultimately leading to frustration regarding the overall experience.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
| Operating Hours |
|--------------------------|
| Monday - Friday: 9 AM - 6 PM |
| Saturday: Closed |
| Sunday: Closed |
Staff Members: Lance Shapiro, Kendra Shapiro.
Positivity Score: 88%
Total Customer Feedback Reviewed: 164
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