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Village Goldsmith Antiques, located at 5333 Forest Lane, Dallas, TX 75244, is a renowned jewelry store specializing in engagement ring creation and an array of jewelry services. The phone number for inquiries is (972) 934-0449. This family-owned establishment, part of the Forestwood Antique Mall, boasts over 60 years in business and offers services such as custom ring design, jewelry repair, and watch restoration.
The reviews encompassing a total of 28 submissions reveal a multifaceted customer experience.
Overall Sentiment from Online Customer Reviews:
Positive: 45%
Neutral: 15%
Negative: 40%
The sentiment analysis indicates a mixed response from customers. Many appreciated the selection and quality of antique and vintage jewelry available, highlighting the shop's expertise in engagement rings. However, several reviews pointed to issues regarding customer service, with some expressing dissatisfaction with specific staff interactions and the handling of repairs.
Best Review:
Emma praised Village Goldsmith Antiques for their excellent customer service and engagement, noting the staff's helpfulness when assisting with her high-end jewelry purchase.
Worst Review:
Linda expressed frustration over a negative customer service experience, stating that the management's lack of accountability for a lost watch component resulted in significant inconvenience.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
**Operating Hours:**
| Day | Hours |
|-----------|----------------|
| Monday | 10:00 AM - 6:00 PM |
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | 10:00 AM - 6:00 PM |
| Thursday | 10:00 AM - 6:00 PM |
| Friday | 10:00 AM - 6:00 PM |
| Saturday | 10:00 AM - 6:00 PM |
| Sunday | Closed |
Notable staff members include the owner, Eric Wright, along with some unnamed technicians involved in jewelry repairs.
Positivity Score: 53.5%
Total Customer Feedback Reviewed: 28
Store Phone Number: 9729340449
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