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Almaza Jewelers, located at 2402 Rice Boulevard, Suite B, Houston, TX 77005, is a family-run jewelry store renowned for its exceptional engagement ring creation and personalized service. With over 61 reviews, this establishment, founded in 1968 by Ziad H. Noshie, specializes in custom-designed engagement rings, offering a unique selection of natural gemstones and expert jewelry repair services, including resizing, gemstone identification, and appraisals.
Positive reviews frequently highlight the friendly and knowledgeable staff, who create a welcoming atmosphere for customers. Clients appreciate the meticulous craftsmanship and attention to detail in custom pieces, along with the personalized approach taken during the design process. Many returning customers mention feeling valued and well taken care of, often expressing satisfaction with the entire experience, from selecting materials to the final product.
On the downside, some reviews pointed to occasional lapses in customer service, particularly regarding communication and handling of repair orders. Instances where customers felt the response from staff could have been more professional have been noted.
Overall Sentiment from Online Customer Reviews:
- Positive: 75%
- Neutral: 15%
- Negative: 10%
Highlight Reviews:
Best Review: A customer praised Almaza Jewelers for their kind service and exquisite craftsmanship when designing a custom engagement ring. They felt welcomed and appreciated the jeweler's genuine interest in helping them find the perfect piece.
Worst Review: Another customer expressed disappointment over poor customer service, particularly highlighting a negative interaction regarding the retrieval of a sentimental ring setting, indicating a lack of professionalism.
Operating Hours:
| Day | Hours |
|-----------|----------------|
| Monday | 10:00 AM - 4:00 PM |
| Tuesday | 10:00 AM - 4:00 PM |
| Wednesday | 10:00 AM - 4:00 PM |
| Thursday | 10:00 AM - 4:00 PM |
| Friday | 10:00 AM - 4:00 PM |
| Saturday | 10:00 AM - 4:00 PM |
| Sunday | Closed |
Staff: Ziad H. Noshie
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 61
Store Phone Number: 7135210071
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