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Designer Jewels, located at 5433 Westheimer Rd, Ste 400, Houston, TX 77056, is a family-owned jewelry store that has specialized in creating exquisite engagement rings since 1968. With a strong reputation built over five generations, they offer custom design services, jewelry appraisals, and repair services. The team, including Mark Sandler, a Master Gemologist Appraiser, and Josh Sandler, a CAD/CAM designer, is known for their expertise and personalized service. Customers appreciate the craftsmanship and warm atmosphere but have noted mixed experiences concerning customer service interactions.
Overall, the store has received a total of 49 reviews demonstrating its commitment to quality and customer satisfaction. Positive reviews frequently highlight the friendly service and the skill involved in custom ring creation, while negative reviews mention some issues with customer interaction and communication.
Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%
Best Review:
Katie expressed admiration for the attentive service she received, was impressed with the communication, and felt well-understood when having her engagement ring repaired.
Worst Review:
Thomas mentioned a negative experience with the staff's lack of attentiveness and described a confrontation regarding his child's behavior in the store, leading to a decision not to return.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
**Operating Hours:**
- Monday to Friday: 9:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
**Staff:**
- Mark Sandler
- Josh Sandler
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 49
Store Phone Number: 7136236996
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