SHOP ENGAGEMENT RINGS WITH JEWELER AI
START NOW!
Zales Jewelers, located at 1664 Willowbrook Mall, Houston, TX 77070-6027, is a prominent destination for those seeking to create stunning engagement rings and fine jewelry. With a rich history dating back to 1924, Zales has earned a reputation as America's diamond store, offering exceptional quality and craftsmanship. The store provides a variety of services, including custom jewelry design, engagement ring creation, and jewelry repair. Customers can also take advantage of options for cleaning and inspection, trade-ins, and upgrades.
The knowledgeable staff, including notable sale associates like Salam and Sonia, are often commended for their attentive service and expertise, helping customers navigate their choices to find the perfect ring or gift. The store is open for business with the following hours:
| Day | Hours |
|-----------|-------------------------------|
| Thursday | 11:00 AM - 8:00 PM |
| Friday | 11:00 AM - 9:00 PM |
| Saturday | 11:00 AM - 9:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 8:00 PM |
| Tuesday | 11:00 AM - 8:00 PM |
| Wednesday | 11:00 AM - 8:00 PM |
Overall Sentiment from Online Customer Reviews:
The sentiments expressed in customer reviews appear to be mixed. Approximately 60% of reviews reflect positive experiences, while 25% are neutral, and 15% convey negative sentiments. Customers generally appreciate the collection and the staff's helpfulness, particularly highlighting the personalized service during the engagement ring selection process, but there are concerns related to pricing transparency and occasional delays in service.
Best Review:
A customer praised the excellent service provided by Salam, noting her professionalism and the wonderful assistance she offered in selecting an engagement ring. This experience showcased Zales’ commitment to customer satisfaction.
Worst Review:
Another customer expressed frustration over a lack of attention during their visit, feeling that the staff only catered to customers they believed would make a purchase, leading to a disappointing experience that overshadowed the store's potential.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 72.5%
Total Customer Feedback Reviewed: 301
Store Phone Number: (281) 890-6654
Willyou.net is an independent platform providing factual, publicly available information about jewelers. We are not affiliated with, endorsed by, or sponsored by the jeweler listed. Details are for informational purposes only; please verify directly with the jeweler before making decisions. Willyou.net is not responsible for transactions or services provided by the jeweler.
