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Hoang Ngoc Jewelry, located at 11209 Bellaire Blvd, Ste C-18A, Houston, TX 77072, is a jeweler known for its engagement ring creation and a range of other customized jewelry services. With a phone number of (832) 328-4077, the shop operates within Harris County and is praised for its in-store shopping experience.
The reviews of Hoang Ngoc Jewelry reflect a mix of experiences from customers. Positive feedback highlights the friendly and helpful staff, particularly praising an employee named Tim for providing exceptional service and creating a welcoming atmosphere. Customers appreciate the reasonable pricing, which is often based on the daily gold rates, and the variety of jewelry styles available.
Conversely, some negative reviews point to issues with customer service, including claims of dishonesty regarding repairs and pricing disputes. For instance, one customer reported a severe concern about a questionable switch in jewelry stamps during a repair, which led them to consider legal action.
Overall Sentiment from Online Customer Reviews:
Positive: 54%
Neutral: 14%
Negative: 32%
**Highlight Reviews**:
Best Review: Viet noted a delightful experience with Tim, expressing appreciation for the helpfulness and inviting atmosphere of the store.
Worst Review: Michelle described a troubling encounter involving alleged dishonesty with jewelry repairs, stating that the store switched the original jewelry stamps without consent, raising serious concerns.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Operating Hours**:
- Thursday: 10:30 AM - 6 PM
- Friday: 10:30 AM - 6 PM
- Saturday: 10:30 AM - 6 PM
- Sunday: 10 AM - 6:30 PM
- Monday: 10:30 AM - 6 PM
- Tuesday: 10 AM - 6:30 PM
- Wednesday: 10:30 AM - 6:30 PM
Staff members mentioned include Tim.
Positivity Score: 61%
Total Customer Feedback Reviewed: 23
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