Kay Jewelers Willowbrook Mall, Houston, TX

KAY Jewelers, located at 1422 Willowbrook Mall, 7925 FM 1960 Rd, Houston, TX 77070, offers a wide range of jewelry services, with a strong emphasis on engagement ring creation. The store provides personalized consultations to help customers select the perfect ring, ensuring a memorable experience. The knowledgeable staff, including individuals like Huma and Iris, are recognized for their friendly and professional service, aiding customers through every step of the engagement ring purchasing process.

Operating in Harris County, KAY Jewelers is dedicated to customer satisfaction, with services that include custom orders, jewelry repair, diamond upgrades, and appraisals. The store has garnered a mixed but largely positive reputation, with 167 reviews overall.

Overall Sentiment from Online Customer Reviews:
Positive: 57%
Neutral: 32%
Negative: 11%

Most customers appreciate the attentive service and expertise from staff, noting the assistance provided in selecting and creating engagement rings. However, some experiences highlight issues with customer communication and delays in services.

Best Review: One customer praised the amazing service provided by Huma, noting her guidance throughout the ring selection process and her ability to make the experience enjoyable and efficient.

Worst Review: Another customer expressed frustration regarding poor service, citing a long wait for jewelry repairs with no clear communication from the staff.

Operating Hours:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM

Staff Members Mentioned: Huma, Iris
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.