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I W Marks Jewelers, located at 3841 Bellaire Blvd, Houston, TX 77025, has built a reputation for excellence in the jewelry industry since its founding in 1978. The store is renowned for its engagement ring creation services, providing a blend of quality craftsmanship and personalized service in Harris County. Customers appreciate the store's extensive selection of fashion jewelry, bridal jewelry, and loose diamonds, alongside bespoke jewelry creation services.
The team, led by owner Brad, is recognized for their dedication to customer satisfaction, often described as friendly and knowledgeable. Staff members take the time to understand client needs and provide detailed assistance throughout the jewelry selection process.
Operating Hours:
- Monday: 10:00 AM – 6:00 PM
- Tuesday: 10:00 AM – 6:00 PM
- Wednesday: 10:00 AM – 6:00 PM
- Thursday: 10:00 AM – 6:00 PM
- Friday: 10:00 AM – 6:00 PM
- Saturday: 10:00 AM – 6:00 PM
- Sunday: 12:00 PM – 5:00 PM
Overall Sentiment from Online Customer Reviews:
Based on an analysis of 386 reviews, the overall sentiment toward I W Marks Jewelers is mixed. Approximately 75% of reviews reflect positive experiences, with a sentiment score of Positive: 75%, Neutral: 15%, and Negative: 10%.
Highlight Reviews:
Best Review: Leslie praised the exceptional customer service and extensive selection at I W Marks, mentioning that her experience with the knowledgeable staff made her feel valued and appreciated throughout the purchasing process.
Worst Review: Melanie expressed disappointment over the handling of her experience regarding a special order. She encountered rudeness from management when attempting to resolve an issue with her purchase, feeling neglected despite being a loyal customer.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 386
Store Phone Number: 7136685000
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