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Jade Jewelers, located at 11189 Westheimer Rd, Houston, TX 77042, offers a range of services specializing in fine jewelry, including custom engagement ring creation and repair services. With over 20 years of experience, the staff demonstrates a commitment to quality and customer service. The owner, known for being friendly and professional, assures customers that they can create unique pieces tailored to individual specifications.
The store is noted for its extensive selection of jewelry, including jade, diamonds, emeralds, and rubies. Many customers appreciate the quick turnaround time for repairs and sizing, highlighting the competitive pricing offered compared to other local jewelers. However, customer feedback also indicates some areas for improvement, particularly concerning responsiveness and service during busy hours.
Operating hours:
- Tuesday to Friday: 10 am - 6:30 pm
- Saturday: 10 am - 6 pm
- Sunday: Closed
- Monday: 10 am - 6:30 pm
Phone number: +1 713-782-1818
Overall sentiment from online customer reviews:
Positive: 60%
Neutral: 20%
Negative: 20%
Highlight Reviews:
Best Review: Mary praised Jade Jewelers for their excellent customer service and quality work, particularly for sizing and repairing family heirlooms. She appreciated the fair pricing and the professionalism of the staff.
Worst Review: Dennis expressed dissatisfaction, claiming he felt overcharged for simple services like battery replacement and link removal on his watch, indicating he would avoid returning to the store.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 70%
Total Customer Feedback Reviewed: 25
Store Phone Number: 7137821818
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