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Ben Bridge Jeweler, located at 5085 Westheimer Rd STE B2565, Houston, TX 77056, operates in Harris County and is open to serve customers looking for fine engagement rings and exquisite jewelry. Renowned for its extensive selection of high-quality diamonds and luxury timepieces, the store prides itself on providing a personalized experience for those seeking to create custom engagement rings. The knowledgeable staff is dedicated to helping customers find the perfect piece and offers various services including jewelry repair, watch battery replacement, and custom design options.
The store is currently noted to be open from 11:00 AM to 7:00 PM on weekdays, and 12:00 PM to 6:00 PM on Sundays. The store's phone number is +1 713-622-7990.
Overall Sentiment from Online Customer Reviews:
The general atmosphere reflected a balanced response from customers, showcasing a mix of both satisfaction and occasional frustration. Positive feedback (67%) highlighted exceptional customer service and a friendly experience, while negative reviews (20%) pointed to occasional service issues and miscommunication. Neutral sentiments accounted for 13%.
Highlight Reviews:
Best Review: Christopher praised the friendly and helpful staff at Ben Bridge, particularly appreciating the welcoming environment which he felt was a breath of fresh air compared to other luxury brands.
Worst Review: Jennifer shared her disappointment regarding the return policy communication, feeling misled about the terms, and expressed dissatisfaction with her experience at the store.
Opening Hours:
| Day | Hours |
|-----------|---------------------|
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 11:00 AM - 7:00 PM |
| Saturday | 11:00 AM - 7:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
Staff Members:
- George Sanchez
- Jesse
- Jennifer Brumbaugh
- Clint
- Martin Serda
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 73.5%
Total Customer Feedback Reviewed: 38
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