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Sethi's Fine Jewelry, located at 2221 S. Voss Rd, Ste 101, Houston, TX 77057, is a family-owned jewelry store known for its exceptional engagement ring creation and high-quality customer service, operating in Harris County. The store operates Tuesday through Saturday from 10 AM to 6 PM and is closed on Sundays and Mondays. For inquiries, customers can reach the store at +1 713-789-3359.
With a robust total of 225 reviews, the feedback is predominantly positive, showcasing the store's ability to cater to various customer needs, particularly in customizing engagement rings. Customers frequently highlight the outstanding clarity of diamonds and the knowledgeable staff who provide personalized and pressure-free experiences. Notable mentions include Nitish Sethi and Sangeeta, who are recognized for their commitment to customer satisfaction and their ability to assist with custom designs.
However, there are a few negative reviews, primarily revolving around communication issues and customer interactions that did not meet expectations. Some customers expressed discomfort with lingering sales pressure and unnoticed errors in ring customization.
Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%
Best Review: A customer praised the exceptional service they received while selecting an engagement ring, noting that the staff’s willingness to accommodate was remarkable, particularly highlighting Sangeeta’s expertise in guiding through options.
Worst Review: A different customer expressed frustration over miscommunication related to a ring resizing and a diamond loss shortly after a repair, ultimately leading to a lack of trust in the jewelry repair services.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
| Opening Hours |
|------------------------|
| Tuesday: 10 AM - 6 PM |
| Wednesday: 10 AM - 6 PM|
| Thursday: 10 AM - 6 PM |
| Friday: 10 AM - 6 PM |
| Saturday: 10 AM - 6 PM |
| Sunday: Closed |
| Monday: Closed |
Staff members mentioned include Nitish Sethi and Sangeeta.
Positivity Score: 90%
Total Customer Feedback Reviewed: 225
Store Phone Number: 7132668184
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