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Houghton's Jewelers, located at 5386 W 34th St, Houston, TX 77092, is a family-owned establishment with a rich heritage in the jewelry business, specializing in the creation of elegant engagement rings and various jewelry services. With an impressive rating of 4.7 from 59 customer reviews, the store has developed a reputation for its personalized service and quality craftsmanship under the management of Jay Houghton.
Customers appreciate the friendly and knowledgeable staff who are committed to providing an exceptional experience. Houghton's offers a variety of services, including custom ring creation, jewelry repairs, watch battery replacements, and cleaning services. The atmosphere is said to be welcoming and supportive, making it a popular choice for those looking to design engagement rings or engage in jewelry repair.
However, some reviews note concerns regarding customer service experiences, particularly in instances when expectations were not met. Despite these mixed sentiments, the overall customer feedback reflects a strong emphasis on the quality of work and the honesty of the staff.
Operating Hours:
- Monday: Closed
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed
Staff: Jay Houghton
Overall Sentiment from Online Customer Reviews:
Positive Sentiment: 82%
Neutral Sentiment: 10%
Negative Sentiment: 8%
Best Review:
James commended Houghton's for their beautifully crafted engagement ring, highlighting the exceptional treatment received, making him feel valued as a customer.
Worst Review:
Leigh Ann expressed frustration over her experience, citing unprofessionalism related to a diamond upgrade and dissatisfaction with the service provided.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 87%
Total Customer Feedback Reviewed: 59
Store Phone Number: 7136811125
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