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Eve's Custom Jewelry & Repair, located at 1109 Bay Area Blvd Suite A, Houston, TX 77058, is a family-owned business known for its exceptional engagement ring creation and repair services. With over 30 years of experience in the jewelry industry, the shop specializes in custom designs, allowing clients to collaborate closely with the creative team to bring their unique visions to life. The owner, Nancy, and her attentive staff are praised for their professionalism and dedication to customer satisfaction.
The shop has garnered a total of 96 reviews across various platforms, indicating a healthy level of customer engagement. Feedback highlights the welcoming atmosphere and attentive service, especially regarding the intricate details involved in custom engagement ring designs.
Overall Sentiment from Online Customer Reviews:
Positive: 68%
Neutral: 15%
Negative: 17%
Positive reviews often commend the skilled craftsmanship, with many customers expressing delight over the custom jewelry pieces, especially engagement rings. Customers have noted the friendly service, prompt repairs, and reasonable pricing as significant positives. However, there are some concerns regarding wait times and communication, with a few customers mentioning dissatisfaction with customer service experiences.
Best Review: Cheri highlighted the excellent custom work done by Nancy, noting that the team takes the time to ensure that customers get precisely what they want, resulting in beautiful and personalized jewelry.
Worst Review: Krislyn mentioned a frustrating experience where substantial funds were placed as a deposit for a custom piece, but communication and customer service subsequently fell short, leading to a lengthy wait with little progress.
Operating Hours:
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed
- Monday: Closed
Staff Members: Nancy (Owner)
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 75.5%
Total Customer Feedback Reviewed: 96
Store Phone Number: 2812188200
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