Wright Pawn & Jewelry in Houston, Texas, is a distinguished establishment celebrated for its engagement ring creation and exceptional jewelry services. Located at 6218 Westheimer Rd, this upscale pawn shop stands out for its unique focus on luxury items, providing customers with a sophisticated shopping experience in Montgomery County. With a strong inventory of engagement rings, luxury watches, and designer handbags, the store is well-regarded for its knowledgeable staff and a warm atmosphere, making it a go-to destination for couples seeking the perfect ring.
The team at Wright Pawn & Jewelry, led by owner Pamela Wright, is highly praised for their professionalism and customer service. Staff members, including James and Linda, are noted for their expertise in engagement ring selection and are dedicated to helping customers find something truly special. Customers frequently mention the inviting ambiance and the boutique-style layout of the store, which enhances the shopping experience.
Customer feedback has been collected from 372 reviews, reflecting a blend of sentiments regarding the store's offerings and service.
Overall Sentiment from Online Customer Reviews:
- Positive: 76%
- Neutral: 12%
- Negative: 12%
Clients have expressed a general satisfaction with the quality and selection of jewelry, although a few mention instances of perceived disrespect during interactions.
Best Review:
A customer highlighted the exceptional service from James, noting how helpful and informative he was when assisting with the selection of a luxury item, calling it a "fantastic experience."
Worst Review:
Another customer shared their disappointment with a perceived lack of respect from the staff during a visit, indicating feelings of being treated poorly when seeking to sell their jewelry.
**Operating Hours:**
- Tuesday to Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday and Monday: Closed
**Staff Members:**
- Pamela Wright (Owner)
- James (Staff Member)
- Linda (Staff Member)
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*
Positivity Score: 82%
Total Customer Feedback Reviewed: 372
Store Phone Number: 7137802274