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Exotic Diamonds, located at 5757 Westheimer Rd #120, Houston, Texas, is a distinguished jeweler renowned for its engagement ring creation and personalized service. With a solid reputation in Harris County, this establishment specializes in crafting exquisite, custom-designed jewelry pieces tailored to individual customer preferences. The team at Exotic Diamonds emphasizes customer satisfaction, with staff known for their supportive and knowledgeable assistance throughout the jewelry selection process.
Among the 34 reviews analyzed, a noteworthy portion reflects a mixed sentiment regarding their experiences. Positive feedback highlights the quality of diamonds and the attentive service provided, with particular praise for Sid, a staff member recognized for his expertise in guiding customers to find the perfect engagement ring. However, some customers have voiced concerns over service quality and authenticity issues related to the products sold, suggesting a need for vigilance when purchasing high-value items.
Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%
Opening Hours:
- Monday: 12 PM - 6 PM
- Tuesday: 12 PM - 6 PM
- Wednesday: 12 PM - 6 PM
- Thursday: 12 PM - 6 PM
- Friday: 12 PM - 6 PM
- Saturday: 12 PM - 5:30 PM
- Sunday: Closed
Staff Members: Sid
Best Review:
Aaron Duran emphasized the superior quality of diamonds available at Exotic Diamonds, noting the helpfulness of the staff in selecting a magnificent engagement piece.
Worst Review:
Chris B. recounted a deeply negative incident involving disrespectful service towards his fiancée, which left a strong impression regarding the company’s customer service practices.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 71%
Total Customer Feedback Reviewed: 34
Store Phone Number: 7137836786
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