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Tenenbaum Jewelers, located at 4310 Westheimer Rd, Ste 100, Houston, TX 77027, serves Harris County with a reputation built over decades for high-quality craftsmanship, particularly in the realm of engagement ring creation. Operating hours are Monday through Saturday from 10 AM to 6 PM, with additional hours on Wednesday and Saturday from 10 AM to 5 PM.
The jeweler offers a diverse range of services tailored specifically to engagement needs, including custom design, resizing, and comprehensive consultations that help clients select the perfect ring. Exceptional customer service is a consistent theme in reviews, highlighting staff members like Cristina Mattern and Daniel for their knowledgeable and approachable demeanor, contributing to the welcoming atmosphere of the store.
However, mixed sentiments exist in online feedback. While many reviews praise the elegant selection and unparalleled service, a few customers have reported inconsistencies in communication regarding repair timelines and experiences with specific staff members.
Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%
Highlight Reviews:
Best Review: Erin noted the exceptional customer service and attentiveness of the staff, emphasizing their ability to create a welcoming shopping experience that extends beyond just a purchase.
Worst Review: William expressed dissatisfaction after a negative experience with a staff member regarding verification of a diamond, which soured his view of the store’s overall service.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
| Day | Hours |
|-----------|-------------------------|
| Monday | 10 AM - 6 PM |
| Tuesday | 10 AM - 6 PM |
| Wednesday | 10 AM - 5 PM |
| Thursday | 10 AM - 6 PM |
| Friday | 10 AM - 6 PM |
| Saturday | 10 AM - 5 PM |
| Sunday | Closed |
Staff members highlighted in reviews include Cristina Mattern and Daniel.
Positivity Score: 80%
Total Customer Feedback Reviewed: 133
Store Phone Number: 7136297444
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