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Hal Martin's Watch & Jewelry, located at 6266 Westheimer Road, Houston, TX 77057, is a premier destination in Harris County for those seeking to create exquisite engagement rings. The store offers a variety of services that include custom jewelry design, expert ring resizing, watch repairs, and the buying and selling of high-end watches such as Rolex, Breitling, and Patek Philippe. Hal Martin's has established a reputation for its knowledgeable staff, particularly Tarang, who is renowned for his exceptional customer service and expertise in luxury watches.
The store is known for a warm, family-like atmosphere, with staff members dedicated to providing a personalized shopping experience. Many customers have praised the attention and care they received while designing their engagement rings, often highlighting the staff's willingness to work closely with clients to create unique, one-of-a-kind pieces.
Despite the numerous positive reviews, there are some mixed sentiments regarding pricing and service consistency. Some customers felt that the store's prices could be on the higher side, while others reported outstanding value for the quality of work received.
Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%
Highlight Reviews:
Best Review: Walker appreciated the excellent experience purchasing a Rolex datejust and noted the friendly and helpful staff. His encounter left a lasting impression, leading him to highly recommend the store for its large selection and fair prices.
Worst Review: A customer expressed disappointment with the high costs for services and felt that the explanations given were demeaning, leading to a negative perception of how loyal customers were treated.
Operating Hours:
| Day | Hours |
|-----------|-------------------------|
| Tuesday | 10:00 AM – 5:00 PM |
| Wednesday | 10:00 AM – 5:00 PM |
| Thursday | 10:00 AM – 5:00 PM |
| Friday | 10:00 AM – 5:00 PM |
| Saturday | 10:00 AM – 4:00 PM |
| Sunday | Closed |
| Monday | Closed |
Staff members include Tarang and Barbara, known for their exceptional service.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 374
Store Phone Number: 7137851111
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