Shaftel Diamonds in Houston TX
Shaftel Diamonds, located at 5706 San Felipe St, Suite A500, Houston, TX 77057, operates in Harris County and is renowned for its exceptional engagement ring creation services. The store, a family-owned business spearheaded by Keith Shaftel, offers a warm and personal shopping experience where customers can explore a vast selection of loose diamonds, unique engagement rings, and custom designs. The knowledgeable staff, including esteemed professionals like Danny Shaftel, Gaby Shaftel, and Meaghan Gorman, are dedicated to ensuring customer satisfaction, showing expertise in guiding clients through the diamond selection and custom design process.
Positive reviews highlight the exceptional customer service and high-quality merchandise, with many customers noting the personalized attention and professionalism received, particularly from Meaghan and Danny. Frequently praised for their integrity and competitive pricing, customers feel comfortable and valued when making significant purchases. Many reviews mention that the staff goes above and beyond, even accommodating intricate custom requests for engagement rings.
Conversely, negative reviews indicate frustrations with resizing and repair services, particularly regarding miscommunications and mishaps with jewelry alterations. Some customers reported dissatisfaction with the handling of repairs, stating that expectations were not met, which can detract from the overall experience.
Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%
Best Review:
A customer named Carlton emphasized the trustworthiness and incredible service at Shaftel Diamonds, highlighting the supportive staff and quality of the engagement ring purchasing experience.
Worst Review:
Anna expressed disappointment over the handling of her jewelry repair, noting that the promised services were not delivered as expected, leading to a loss of trust in the business.
Opening Hours:
- Tuesday to Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday and Monday: Closed
Staff Members:
- Keith Shaftel
- Danny Shaftel
- Gaby Shaftel
- Meaghan Gorman
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 368
