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Tondens Jewelers, located at 3921 Richmond Ave, Houston, TX 77027, operates in Harris County and specializes in custom jewelry design, including engagement rings. The store is well-regarded for its personalized approach to creating beautiful pieces that resonate with clients' style and preferences. The friendly and professional owners, Tony and Denise, are known for guiding customers through the selection process and providing a welcoming atmosphere that makes the experience enjoyable. Their services extend beyond ring creation to include jewelry repair, appraisals, and engraving.
The jeweler has garnered a mix of positive and negative reviews from a total of 34 reviews, reflecting a variety of customer experiences.
Overall Sentiment from Online Customer Reviews:
Positive: 85%, Neutral: 10%, Negative: 5%
Positive feedback emphasizes the excellent craftsmanship, high-quality service, and the strong relationships built between customers and the owners. Many customers report satisfaction with custom designs, particularly engagement rings. There are mentions of reasonable pricing for the quality provided.
However, some negative reviews suggest occasional dissatisfaction with service or experiences involving repairs.
Best Review: Richard noted the exceptional family-oriented service at Tondens Jewelers, highlighting the unique custom engagement ring he received, which was crafted with great attention to detail.
Worst Review: Chaz expressed dissatisfaction with his experience, claiming he felt misled after bringing in his gold chain for repair, although the business responded to clarify that no charge was incurred and customer satisfaction remains a priority.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Opening Hours:**
- Monday: Closed
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed
Staff: Tony, Denise
Positivity Score: 90%
Total Customer Feedback Reviewed: 34
Store Phone Number: 7139617500
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