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Iloff Jewelers is a renowned jewelry store located at 5000 Westheimer Rd, Ste 614, Houston, TX 77056, operating within Harris County. Known for its fine jewelry and exceptional engagement ring services, the store has been a staple in the community since 1972. Customers can reach the store at (713) 626-0394.
The store offers a wide range of services, specializing in the creation of custom engagement rings, and also provides interest-free layaway and repair services. It is noted for its extensive collection of natural diamonds and fine gemstones. The atmosphere is often described as warm and welcoming, with staff members like Georgine and Darlene making customers feel like family.
In analyzing 18 reviews, both positive and negative sentiments were noted, creating a balanced view of the overall customer experience.
Overall Sentiment from Online Customer Reviews:
Positive: 67%
Neutral: 22%
Negative: 11%
Highlighting some customer experiences, numerous reviews commend the store's wonderful selection and knowledgeable staff, with one reviewer specifically praising the unique engagement ring offerings. However, a few reviews raised concerns about perceived customer service issues, including a negative experience related to pricing and the quality of a purchased item.
Best Review:
Roxanne praised Iloff Jewelers for its remarkable selection of beautiful pieces and emphasized the helpfulness of the owner, who is described as knowledgeable and always available.
Worst Review:
Onita expressed displeasure with the purchase of a diamond ring, citing significant depreciation in value and concerns regarding the authenticity of the carat weight initially communicated.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Opening Hours:
- Monday: Closed
- Tuesday: 10:00 AM – 5:00 PM
- Wednesday: 10:00 AM – 5:00 PM
- Thursday: 10:00 AM – 5:00 PM
- Friday: 10:00 AM – 5:00 PM
- Saturday: 10:00 AM – 5:00 PM
- Sunday: Closed
Staff mentioned: Georgine, Darlene
Positivity Score: 78%
Total Customer Feedback Reviewed: 18
Store Phone Number: 7136260394
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