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Ruby Jewelry, located in the Galleria-Uptown area of Houston, Texas, is a well-regarded destination for custom engagement ring creation and fine jewelry services. Owned by master jeweler Quinn Tang, who boasts 35 years of experience, the store has received a total of 24 reviews, highlighting its specialized services. Customers can expect craftsmanship that caters to their individual styles and desires, with a particular emphasis on tailored jewelry designs.
Quinn and his team are known for their quick and efficient service, often completing repairs and custom creations on-site. Positive reviews frequently comment on the store's excellent customer service and the high quality of the jewelry produced. Customers appreciate the personal attention given by the staff, who take the time to understand their needs.
However, some negative reviews reflect experiences of dissatisfaction, particularly regarding repair services. One reviewer mentioned a negative experience where the repair work was perceived as sloppy, leading to complications that required further attention.
Overall Sentiment from Online Customer Reviews:
- Positive: 65%
- Neutral: 25%
- Negative: 10%
Recommended hours for Ruby Jewelry are as follows:
- Monday to Friday: 10 AM - 5 PM
- Saturday: 10 AM - 2 PM
- Sunday: Closed
Staff member:
- Quinn Tang (Owner)
Best Review: A customer praised the outstanding craftsmanship and personalized service provided by Quinn, who took great care in creating a unique piece that perfectly matched their style.
Worst Review: Another customer expressed frustration with their experience, stating that a simple repair had left their bracelet scratched and unfixable, indicating that the shop did not take responsibility for the mishap.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 77.5%
Total Customer Feedback Reviewed: 24
Store Phone Number: 7138719966
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