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SMJ Jewelers is a family-owned jewelry store located at 13169 Northwest Fwy, Ste 140, Houston, TX 77040, offering a range of services focused on engagement ring creation and jewelry repair. With over 40 years of experience in the industry, they have been serving the Greater Houston area since 1994. Customers have praised the skilled craftsmanship and personalized service provided by the knowledgeable staff, including owner Ryan, who is known for his ability to custom design engagement rings based on individual preferences.
The store is highlighted for its efficient service, as many patrons reported quick turnaround times for repairs and ring sizing. Clients frequently commend the fair pricing and the cozy, welcoming atmosphere, with staff treating customers like family.
However, there have been some negative experiences reported, particularly mentioning issues with pricing practices and customer service. Some reviews point out concerns about specific charges that felt excessive, and a few customers expressed dissatisfaction with the way their inquiries were handled.
Overall, 64 reviews were analyzed.
Overall Sentiment from Online Customer Reviews:
- Positive: 75%
- Neutral: 20%
- Negative: 5%
**Opening Hours:**
| Day | Hours |
|-----------|----------------|
| Tuesday | 10:00 AM - 5:30 PM |
| Wednesday | 10:00 AM - 5:30 PM |
| Thursday | 10:00 AM - 6:00 PM |
| Friday | 10:00 AM - 5:30 PM |
| Saturday | 10:00 AM - 2:00 PM |
| Sunday | Closed |
| Monday | Closed |
**Staff:**
- Ryan (Owner)
Best Review:
Fabian appreciates the speedy service he received for his watch band and battery replacement, noting the affordable pricing and excellent condition of his watch once the work was completed.
Worst Review:
Diana raised concerns about potential overcharging for services at SMJ Jewelers, believing that repairs suggested by the jeweler were unnecessary and finding better pricing elsewhere.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 64
Store Phone Number: 7139349535
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