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Hartmann Jewelry, located at 303 Memorial City Way, Suite 845 in Houston, TX, is a charming spot for couples hoping to create the perfect engagement ring. Situated in Harris County, this family-owned store specializes in jewelry repair, watch repair, and especially custom engagement ring design.
Customers often commend the team, particularly Marina, for their warm, personable service. The staff is known for actively listening to clients' ideas and bringing their visions to life with exceptional craftsmanship. Many reviews emphasize how the welcoming atmosphere makes the often stressful ring design process much easier. While a large majority of clients leave satisfied, there are a few reports of issues, mainly related to miscommunication regarding prices and timelines.
Customer Sentiment: Approximately 80% of customers express high satisfaction, while 10% have neutral experiences and another 10% report various concerns.
Opening Hours:
Monday to Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: 12:00 PM – 6:00 PM
Best Review: Kevin praised the staff for their attentive service, noting that they made fixing his watch both affordable and efficient, ultimately encouraging him to return for jewelry needs.
Worst Review: Stephanie voiced her disappointment regarding a perceived lack of professionalism when addressing her ring resizing issue, feeling that her concerns were not taken seriously.
This overview is based on customer feedback gathered from Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 87
Store Phone Number: 7134675996
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