Houston Diamond Outlet, Houston, TX

Houston Diamond Outlet, located at 6222 Richmond Ave, Ste 255, Houston, TX 77057, offers a personalized and professional jewelry buying experience specializing in engagement rings and custom jewelry. The store prides itself on providing a low-pressure environment where customers can try on pre-selected pieces tailored to their tastes. With over 30 years of experience, owner Jay Horgan and his knowledgeable staff are dedicated to ensuring customers receive the best value without feeling rushed or pressured during their selection process.

The services include loose diamonds, engagement rings, custom jewelry, and repair services. The store is particularly praised for its extensive inventory and affordability, making it a favorite among locals looking for fine jewelry at competitive prices. However, some customers have highlighted mixed experiences regarding customer service, especially after the initial sale, with a few reporting challenges in the resizing process and dissatisfaction with the responses to concerns.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 70%
Neutral sentiment: 20%
Negative sentiment: 10%

**Positive Reviews**: Many customers appreciate the excellent service and unique jewelry offered at competitive prices. They commend Jay for his assistance and the overall quality of their purchases, indicating satisfaction with their engagement rings.

**Negative Reviews**: Some reviews point out issues with after-sale support, particularly regarding ring resizing and customer service during follow-up visits, which left some feeling undervalued after their initial purchases.

Best Review: A customer noted how Jay was incredibly attentive and helpful in selecting a beautiful ring that exceeded their expectations, emphasizing the commitment to customer satisfaction.

Worst Review: Another customer expressed frustration over the handling of a ring resizing issue, alleging inadequate support and communication during a busy holiday season, leading to a deeply unsatisfactory experience.

**Operating Hours:**
| Day | Hours |
|-----------|----------------------|
| Monday | 11:00 AM - 5:00 PM |
| Tuesday | 11:00 AM - 5:00 PM |
| Wednesday | 11:00 AM - 5:00 PM |
| Thursday | 11:00 AM - 5:00 PM |
| Friday | 11:00 AM - 5:00 PM |
| Saturday | Closed |
| Sunday | Closed |

Staff: Jay Horgan