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Zales Jewelers, located at 1000 W Oaks Mall Ste 320, Houston, TX 77082, is a notable option for those seeking engagement rings and other fine jewelry. The store offers a range of services including ring resizing, customization, and on-site assistance for selecting pieces tailored to individual preferences. Operating in Harris County, Zales prides itself on its collection, even as customers have noted varying levels of service quality.
The review analysis covered a total of 10 reviews from multiple platforms. Some customers have praised the selection and helpful staff, particularly mentioning the ability to handle custom orders. However, there is significant feedback regarding delays in service and inconsistent customer experiences with staff professionalism.
Overall Sentiment from Online Customer Reviews:
Positive: 30%
Neutral: 10%
Negative: 60%
Best Review:
Tuan Nguyen highlighted excellent service and a satisfactory experience when purchasing wedding rings, expressing appreciation for the staff's attentiveness.
Worst Review:
Chidera Nnadi shared frustration over perceived terrible customer service, indicating a lack of assistance during visits and a negative overall experience.
**Hours of Operation:**
- Monday to Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 35%
Total Customer Feedback Reviewed: 10
Store Phone Number: (281) 493-9693
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