SHOP ENGAGEMENT RINGS WITH JEWELER AI
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Kay Jewelers, located at 5137 West Alabama St, Ste. 7180, Houston, TX 77056, operates in Harris County and specializes in creating custom engagement rings and providing exquisite jewelry services. Customers have highlighted the store's extensive engagement selection, attentive staff, and commitment to making the purchase process enjoyable and stress-free.
The store is open during the following hours:
| Day | Hours |
|-----------|-----------------------|
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
The staff, including Jessica, have received praise for their detailed attention and helpfulness in facilitating jewelry purchases and repairs. However, there have also been complaints regarding inconsistencies in customer service experiences, particularly concerning response times and the handling of repairs.
Overall Sentiment from Online Customer Reviews:
Positive: 40%
Neutral: 20%
Negative: 40%
Best Review: One customer appreciated the outstanding support from Jessica, highlighting her helpfulness and knowledge in guiding them through the selection of an engagement ring, leading to a pleasant experience.
Worst Review: Another customer expressed frustration with the poor service, noting that they were ignored for an extended period and faced unprofessional behavior from staff, leading to a decision to take their business elsewhere.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 50%
Total Customer Feedback Reviewed: 284
Store Phone Number: (713) 622-7515
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