HomeStore LocatorTXHoustonKay Jewelers Galleria
50% Score | Kay Jewelers Galleria, Houston TX

Kay Jewelers, located at 5137 West Alabama St, Ste. 7180, Houston, TX 77056, operates in Harris County and specializes in creating custom engagement rings and providing exquisite jewelry services. Customers have highlighted the store's extensive engagement selection, attentive staff, and commitment to making the purchase process enjoyable and stress-free.

The store is open during the following hours:

| Day | Hours |
|-----------|-----------------------|
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |

The staff, including Jessica, have received praise for their detailed attention and helpfulness in facilitating jewelry purchases and repairs. However, there have also been complaints regarding inconsistencies in customer service experiences, particularly concerning response times and the handling of repairs.

Overall Sentiment from Online Customer Reviews:
Positive: 40%
Neutral: 20%
Negative: 40%

Best Review: One customer appreciated the outstanding support from Jessica, highlighting her helpfulness and knowledge in guiding them through the selection of an engagement ring, leading to a pleasant experience.

Worst Review: Another customer expressed frustration with the poor service, noting that they were ignored for an extended period and faced unprofessional behavior from staff, leading to a decision to take their business elsewhere.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Positivity Score: 50%
Total Customer Feedback Reviewed: 284

Disclaimer:
 Willyou.net is an independent platform providing factual, publicly available information about jewelers. We are not affiliated with, endorsed by, or sponsored by the jeweler listed. Details are for informational purposes only; please verify directly with the jeweler before making decisions. Willyou.net is not responsible for transactions or services provided by the jeweler.
Kay Jewelers Galleria
Kay Jewelers Galleria
50%
Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.
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Kay Jewelers Galleria
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