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Jewelry Judge Ben Gordon, located at 5433 Westheimer Rd Ste 606, Houston, TX, is renowned for its exceptional engagement ring creation and appraisal services. With over 60 years of experience, Ben Gordon, a Master Graduate Gemologist, and his team—including Linda, who handles administrative duties—provide clients with personalized, detailed engagement ring appraisals. The process is designed to be transparent and educational, allowing clients to watch their jewelry being appraised while learning about the intricacies of their pieces. The store offers a range of services, including jewelry insurance appraisals, estate appraisals, and watch appraisals.
The store operates in Harris County, Texas, with the following hours:
| Day | Hours |
|--------------|--------------------|
| Monday | 12:00 PM - 5:00 PM |
| Tuesday | 12:00 PM - 5:00 PM |
| Wednesday | 12:00 PM - 5:00 PM |
| Thursday | 12:00 PM - 5:00 PM |
| Friday | 12:00 PM - 5:00 PM |
| Saturday | 10:00 AM - 1:00 PM |
| Sunday | Closed |
Overall Sentiment from Online Customer Reviews:
Positive sentiment is overwhelmingly present, showing that around 90% of reviews are favorable. Clients frequently praise the welcoming atmosphere and the knowledgeable services provided, though some express concerns about pricing and specificity in appraisals.
Best Review: Rebecca highlighted the exceptional service she received, noting the thoroughness and transparency of the appraisal process. She emphasized how Mr. Gordon explained every step and even cleaned her rings.
Worst Review: Mic mentioned that while the staff were pleasant, they seemed less knowledgeable about vintage pieces and felt that the value of her costume jewelry items could have been better assessed.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 95%
Total Customer Feedback Reviewed: 171
Store Phone Number: 7139611432
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