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Gold Factory & Imports is a distinguished jewelry store located at 159 Sharpstown Center, Houston, TX 77036, specializing in the creation and customization of engagement rings. The store operates under the leadership of Mathew Huynh, who is recognized for delivering quality jewelry products and services. Customers often commend the attentive service and craftsmanship on engagement rings, especially noting the owner, Raul, for his expertise in ring restoration and repair.
The store's reputation is supported by a collection of six reviews, with a notable positive sentiment surrounding the quality of service and jewelry. Many reviews highlight the meticulous attention to detail in creating unique engagement rings, and customers express satisfaction with the finished products. However, some feedback suggests inconsistencies in pricing, with one customer mentioning an increase in service costs that left them disappointed.
Overall Sentiment from Online Customer Reviews: Positive 67%, Neutral 17%, Negative 16%.
Opening Hours:
- Wednesday: 10 AM – 5:30 PM
- Thursday: 10 AM – 5:30 PM
- Monday: 10 AM – 5:30 PM
- Tuesday: 10 AM – 5:30 PM
- Friday: Closed
- Saturday: Closed
- Sunday: Closed
Staff: Mathew Huynh, Raul
Best Review: A customer praised Raul for reviving their engagement ring and wedding band, expressing immense happiness with the results, stating that it looked brand new.
Worst Review: One reviewer expressed dissatisfaction regarding the steep price increase for watch battery replacements, indicating they would not return due to this unexpected cost.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 75.5%
Total Customer Feedback Reviewed: 6
Store Phone Number: 7137775225
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