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Texas Watch and Diamond is a family-owned jeweler located at 8811 Westheimer Rd, Ste 100, Houston, TX 77063. Known for its outstanding engagement ring creation services, the jeweler emphasizes personalized customer experiences. With over 25 years of experience, the team at Texas Watch and Diamond prides itself on providing honest evaluations and exceptional customer care.
The store specializes in custom engagement rings, ensuring each piece reflects the unique vision of the customer. Additionally, they offer services for buying and selling diamonds over 1 carat, fine Swiss watches, and other luxury items, including silver and gold bullion.
Customer feedback reveals a mixed sentiment. From 13 reviews analyzed, approximately 60% expressed positive experiences with the knowledgeable staff and fair pricing, while 30% reflected neutral sentiments about the service. Around 10% of the reviews conveyed negative experiences, particularly regarding customer interactions.
Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 30%
Negative: 10%
**Opening Hours:**
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed
Best Review:
A customer named Marcia praised Texas Watch and Diamond for offering significantly higher prices than competitors while highlighting the friendly and efficient service provided by the staff.
Worst Review:
A reviewer, Bruh, expressed frustration with the owner, describing them as rude and accusing the store of offering lowball prices when attempting to sell items.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 75%
Total Customer Feedback Reviewed: 13
Store Phone Number: 7137838373
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