Uptown Diamond, located at 5151 San Felipe St, Ste 150, Houston, TX 77056, offers exceptional services in custom jewelry design, especially for engagement rings. The store is a custom diamond and colored stone cutting house, renowned for creating personalized engagement rings, wedding bands, earrings, and other fine jewelry. Rick Antona, a well-respected figure in the jewelry industry, heads the team, providing a dedicated approach to each customer. The skilled staff is known for their professionalism and expertise, ensuring a seamless experience from the initial design consultation to the final product delivery.

With a total of 192 reviews reviewed, customer feedback reflects a mixed atmosphere surrounding Uptown Diamond.

Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%

Highlighting the positive reviews, many customers praise the knowledgeable and courteous staff, a collaborative design process, and the excellent quality of the jewelry. Customers appreciated the personalized approach and attentive service provided by Rick and his team.

However, some negative reviews address concerns regarding communication and service issues after the passing of the previous owner, hinting at changes in management that have affected customer experiences.

Best Review:
A customer noted the incredible craftsmanship and the ability to create exactly what she envisioned for her engagement ring, emphasizing the supportive and educational attitude of the staff during the entire process.

Worst Review:
Another customer raised concerns about difficulty in communication after dropping off their rings for cleaning, indicating longer-than-expected response times when trying to retrieve their items, creating a sense of frustration.

Operating Hours:
- Monday: 9:00 AM - 5:00 PM
- Tuesday: 9:00 AM - 5:00 PM
- Wednesday: 9:00 AM - 5:00 PM
- Thursday: 9:00 AM - 5:00 PM
- Friday: 9:00 AM - 5:00 PM
- Saturday: 9:00 AM - 12:00 PM
- Sunday: Closed

Staff:
- Rick Antona

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.